Confidentiality

Privacy Policy

Our website respects your privacy and seeks to protect your personal data. This Privacy Policy explains how your personal data is collected and used (under certain conditions). It also describes the procedures we follow to ensure the confidentiality of your information. Finally, it defines the options available to you regarding the collection, use, and disclosure of your personal data. By visiting the website directly or through another site, you agree to the practices described in this policy.

Protecting your data is extremely important to us. Therefore, your name and other information related to you will be used in the manner set out in this Privacy Policy. We will only collect information when necessary or if it is directly relevant to our dealings with you.

We will retain your data in accordance with the law or for as long as it is needed for the purposes for which it was collected.

You can browse the site without providing any personal information. Your personal identity will remain anonymous throughout your visit to the site and will only be revealed if you have a personal account on the site that you access with your username and password.

1 – Data We Collect

We may need to collect your information if you wish to place an order for a product from our website.

We collect, store, and process your data necessary to process your purchase, to secure any potential claims that may arise later, and to provide you with the services available to us. This personal information may include — but is not limited to — your name, gender, date of birth, email address, mailing address, delivery address (if different), phone number, payment details, and card information.

We use the information you provide to process your orders, provide you with the services and information displayed on our website, and manage your account. We also use it to verify your online transactions, audit data downloads from the website, identify visitors to the site, develop the design and/or content of website pages, and customize them for users. We conduct demographic research and send useful or requested information to users (such as product and service information), unless you object to being contacted for such purposes.

We may contact you via email to provide you with details about other products and services if you wish. If you prefer not to receive any promotional or marketing communications, you can opt out at any time.

We may provide your name and address to a third party for the purpose of delivering your purchase (e.g., a courier or supplier).

We may store details of your current order on our site but cannot retrieve them directly for security reasons. By logging into your account, you can view your information and order details for past or future purchases. You may also manage your address details. You must maintain strict confidentiality when accessing your personal information and not make it available to any unauthorized third party. We accept no responsibility for any misuse of passwords unless such misuse is due to our error.

Other Uses of Your Personal Information

We may use your personal data in surveys and market research — based on your consent — for statistical purposes, ensuring complete confidentiality. You may withdraw at any time. We do not share survey answers with any third party, and your email address is only disclosed if you choose to participate in competitions. Survey responses are stored separately from your email address.

We may send you information about us, our website, our other sites, our products, sales, offers, newsletters, or anything related to our affiliates or partners. If you do not wish to receive such additional information, click the “unsubscribe” link in any email, and we will stop sending you these communications within seven working days (excluding Saturdays, Sundays, and public/religious holidays) after receiving your notice.

We may use certain anonymous and aggregated data for purposes including verifying user locations, tracking their visits to the site or links in subscribed emails, and providing such non-identifiable data to third parties (e.g., advertisers). This data will never identify you personally.

Competitions

In connection with any competition, we use the data to notify winners and announce our offers. Details of participation terms for each competition will be provided separately.

Other Parties & Website Links

We may transfer your information to other companies within our group, to our agents, or to our contractors to help us in transactions in accordance with this Privacy Policy. For example, we may use a third party to deliver products to you, collect payments from you, conduct statistical analysis, market research, or assist our customer service team.

We may need to share information with a third party to protect against fraud and reduce credit risk. If our company or part of it is sold, we may transfer our databases containing your personal information. Other than what is described in this Privacy Policy, we will not sell your personal data or disclose it to a third party without your prior consent unless required to do so by law.

The website may contain third-party advertisements or links to other sites. We are not responsible for the privacy policies of these third parties or the content of those sites, nor are we responsible for any third party to whom we transfer your data in accordance with this Privacy Policy.

2 – Cookies

Accepting cookies is not a requirement for visiting the site, but please note that certain site features, such as the shopping cart, cannot function without cookies.

Cookies are small text files that allow our server to recognize your computer as a unique user when you visit specific pages. These are stored by your browser on your computer’s hard drive. Cookies can be used to detect your IP address, which saves you time on the site (e.g., remembering your email when updating your cart).

We use cookies to ensure your convenience while browsing (e.g., remembering your identity without requiring you to re-enter your email address). We do not use cookies to obtain additional information about you or for targeted marketing purposes.

You can configure your browser to not accept cookies, but this will limit your use of the website. Our cookies contain no personal or private information and are virus-free.

This site uses Google Analytics, a service provided by Google to analyze website usage. Google Analytics uses cookies to collect information about your use of the site, which is transmitted to Google servers in the USA. Google uses this information to evaluate site usage, prepare activity reports for site operators, and provide other related services. Google may transfer this information to third parties when required by law or when processing it on Google’s behalf.

By using this site, you consent to Google processing your data as described above.

3 – Security

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access to your information, as well as to prevent accidental loss, destruction, or damage. When we collect data via the site, your personal information is stored on a secure server protected by firewalls.

When collecting payment card details electronically, we protect them through encryption such as Secure Socket Layer (SSL). While we cannot guarantee 100% protection, this makes it extremely difficult for any hacker to decrypt your information.

We strongly advise you not to send your full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in the collection, storage, and disclosure of your information. Our security procedures may require us to request proof of identity before disclosing your personal information.

You are responsible for protecting your password and your computer from any unauthorized access.

4 – Customer Rights

If you are concerned about your data, you have the right to request access to any personal data we hold about you. You also have the right to request correction of any errors in your personal data free of charge.

You also have the right to request at any time that we stop using your personal data for direct marketing purposes.